p999 Terms & Conditions

p999 is an online gaming and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our platform offers cricket betting, live casino, slots, crash games, and a range of table games accessible via mobile and desktop browsers.

By continuing to use the p999 platform, you confirm that you have read, understood, and accepted these Terms & Conditions in their entirety. These terms may be updated at any time; continued use of the platform constitutes acceptance of any revised version.

1. Eligibility & Account Registration

To register and maintain an active account on p999, players must satisfy the following eligibility requirements without exception. p999 reserves the right to request documentary proof of eligibility at any stage of the player relationship.

Eligibility Criteria

• You must be at least 21 years of age at the time of registration and at all times when placing wagers.
• You must be a natural person and not acting on behalf of any third party without explicit written consent from p999.
• You must provide accurate, complete, and current registration information including your real name, date of birth, and a valid contact method.
• Each player may hold only one account. Duplicate accounts will be closed and associated funds may be forfeited.
• Players must not use any automated system, bot, or script to interact with the platform unless expressly authorised in writing by p999.

KYC Verification

p999 operates a mandatory Know Your Customer (KYC) process. Before processing any withdrawal, p999 may require submission of identity documents including, but not limited to, the following:

• Government-issued national identity card (NID) or passport.
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account linked to your registered mobile number).
• A selfie photograph for facial verification purposes where required.

2. Deposits, Withdrawals & Payments

p999 accepts deposits and processes withdrawal requests in Bangladeshi Taka (BDT) via a range of locally trusted payment channels. All financial transactions are subject to the limits, processing times, and verification procedures outlined below.

Deposit Rules

• Minimum deposit: ৳200. There is no maximum deposit limit, though p999 may apply additional scrutiny to unusually large transactions.
• Accepted payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, and Visa/Mastercard where available.
• All deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension.
• Deposits are credited to your p999 account in real time in most cases. p999 is not liable for delays caused by banking intermediaries or mobile network operators.

Withdrawal Rules

• Minimum withdrawal: ৳500. Processing time is typically 1–3 business hours, subject to KYC completion.
• Withdrawals will only be processed to the same payment method used for the most recent deposit, in order to prevent fraud and money laundering.
• p999 reserves the right to delay or withhold a withdrawal pending completion of identity and source-of-funds verification.
• Bonus balances must meet the applicable wagering requirement before withdrawal of associated winnings is permitted.

3. Bonuses & Promotions

p999 offers a variety of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms published alongside each promotion. The following general principles apply to all promotional offers on p999 unless stated otherwise:

• A welcome bonus is available to first-time depositing players only. One welcome bonus per household, device, or IP address is permitted.
• Standard wagering requirement for bonus funds is 20x the bonus amount, unless the specific promotion states a different rollover multiplier.
• Bonus winnings obtained through free spins are subject to the same wagering requirement as cash bonuses unless the promotion explicitly states otherwise.
• p999 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice.
• Bonuses cannot be redeemed for cash directly; only qualifying winnings above the wagering threshold may be withdrawn.

Abuse of promotional offers — including but not limited to bonus hunting, arbitrage betting, or collusion — will result in immediate account suspension and forfeiture of associated funds.

4. Responsible Gaming

p999 is committed to promoting a safe and responsible gaming environment. We firmly believe that gambling should remain an enjoyable leisure activity and must never become a financial burden. The following tools are available free of charge to all registered players:

• Deposit limits — set daily, weekly, or monthly caps on the amount you can deposit into your p999 account. Limits take effect immediately when lowered and after a 24-hour cooling-off period when raised.
• Self-exclusion — players may voluntarily suspend their account for a minimum period of 30 days or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality checks — players may activate session reminders that display the duration of their current gaming session at regular intervals chosen by the player.

If you believe your gambling behaviour is causing concern for yourself or someone close to you, please contact our support team immediately at [email protected]. p999 takes problem gambling seriously and will work with you to find an appropriate solution. All players must be 21 years or older to use the platform.

5. Prohibited Activities

The following activities are strictly prohibited on the p999 platform. Any player found to have engaged in prohibited conduct will face immediate account suspension and, where applicable, forfeiture of all account balances and pending withdrawals:

• Using exploits, software vulnerabilities, or undocumented features of the platform to gain an unfair advantage over the house or other players.
• Colluding with other players, including chip dumping in poker-style games or coordinating bets to manipulate outcomes in multiplayer games.
• Money laundering or depositing funds obtained through illegal activity. p999 complies with applicable anti-money laundering frameworks and will report suspicious transactions as required.
• Registering more than one account or misrepresenting your identity during registration or KYC verification.
• Attempting to reverse-engineer, scrape, decompile, or extract the source code or underlying logic of any game or software component of the p999 platform.

6. Intellectual Property

All content available on p999 — including but not limited to the website design, logos, graphics, trademarks, game interfaces, promotional materials, and software — is the exclusive property of p999 or its licensors. No part of this content may be copied, reproduced, distributed, transmitted, publicly displayed, or used to create derivative works without the prior written permission of p999.

The p999 brand name, logo, and associated marks are trademarks of p999. Unauthorised use of these marks — whether in digital content, social media, third-party websites, or printed materials — is strictly prohibited and may give rise to legal action.

7. Limitation of Liability

To the fullest extent permitted under applicable law, p999 expressly disclaims liability for the following categories of loss or damage arising from the use of or inability to use the platform:

• Indirect, incidental, or consequential losses including loss of profits, loss of data, loss of opportunity, or any financial loss arising from wagers placed on the platform.
• Service interruptions, technical malfunctions, connectivity issues, or data loss caused by circumstances beyond p999's reasonable control, including acts of God, cyberattacks, or infrastructure failures.
• Any reliance placed on information, odds, or promotional content published on the p999 platform where that information contains errors or omissions beyond p999's reasonable knowledge at the time of publication.

8. Privacy & Data Protection

p999 collects and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By registering on p999, you consent to the collection, storage, and processing of your personal data for the purposes of account management, KYC verification, fraud prevention, and marketing communications (where you have opted in).

p999 employs industry-standard SSL encryption across all pages of the platform. Your financial information, login credentials, and KYC documents are stored securely and are never sold or transferred to third parties for commercial purposes without your explicit consent, except where required by law or anti-money laundering obligations.

9. Account Suspension & Termination

p999 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion. Circumstances that may lead to account action include, but are not limited to, the following:

• Breach of any provision of these Terms & Conditions, including the prohibited activities listed in Section 5.
• Failure to complete KYC verification within the timeframe specified by p999 following a withdrawal request or upon request at any other time.
• Reasonable suspicion of fraudulent activity, identity theft, or use of the account in connection with criminal conduct, regardless of whether formal charges have been filed.

10. Amendments to Terms

p999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, p999 will endeavour to notify registered players via email or an in-platform notification at least 7 days prior to the changes taking effect, where reasonably practicable.

Your continued use of the p999 platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the changes, you must cease using the platform and contact support to arrange account closure.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable law. In the event of any dispute arising from your use of the p999 platform, p999 encourages players to first contact the customer support team at [email protected] to seek an amicable resolution. p999 aims to respond to all formal disputes within 5 business days. If a satisfactory resolution cannot be reached through direct negotiation, both parties agree to refer the matter to binding arbitration conducted in good faith.

12. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please reach out to the p999 support team. We are available 24/7 to assist players across Bangladesh including Dhaka, Chittagong, Sylhet, and all major cities.

Support email: [email protected] (plain text — not a clickable link). Response time: within 24 hours Bangladesh Standard Time (UTC+6).