Privacy Policy at p999

1. Introduction

Welcome to p999. This Privacy Policy explains how p999 ("we", "us" or "our") collects, uses, stores, and protects personal information submitted by users ("you" or "your") when you access or use our online casino and sports betting platform at https://p999.fun. By registering an account or continuing to use p999, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

This Policy applies to all users of the p999 platform regardless of their location within Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. p999 is committed to maintaining the highest standards of data protection and security so you can enjoy our games and betting services with complete peace of mind.

2. Information We Collect

2.1 Personal Identification Information

When you register for a p999 account or complete identity verification (KYC), we may collect the following personal identification information:

• Full legal name and date of birth
• National ID (NID) number or passport number (for age and identity verification only)
• Email address and mobile phone number
• Residential address (city/district level, e.g., Dhaka Division, Chattogram Division)

2.2 Financial and Transaction Information

In order to process deposits and withdrawals, we collect transaction-related data. This includes information associated with your use of supported payment methods:

• Mobile banking account identifiers (bKash, Nagad, Rocket, Upay) — we store only the last four digits of your mobile banking number, never the full account credentials
• Transaction amounts in BDT (Bangladeshi Taka), timestamps, and reference IDs
• Deposit and withdrawal history associated with your p999 account

2.3 Technical and Usage Data

We automatically collect certain technical information when you use our platform. This includes your IP address, browser type and version, device type and operating system, pages visited, time spent on each page, referring URLs, and general geolocation data (country and city level only). This technical data helps us diagnose platform issues, prevent fraud, and improve your overall experience on p999.

3. How We Use Your Information

p999 uses the personal information we collect strictly for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• Account registration, identity verification (KYC), and ongoing account management
• Processing financial transactions including deposits via bKash, Nagad, and Rocket, and withdrawals to your registered payment account
• Providing customer support and responding to your queries, complaints, or account requests in a timely manner
• Fraud detection, responsible gaming monitoring, anti-money-laundering (AML) compliance, and general platform security
• Sending account-related notifications such as login alerts, deposit confirmations, and withdrawal updates
• Sending promotional offers, bonus updates, and seasonal campaigns (e.g., Eid specials, BPL season promotions) — only where you have opted in to marketing communications

4. Sharing of Your Information

p999 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, in limited and necessary circumstances, we may share your data with the following categories of trusted partners:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket) — solely to facilitate deposits and withdrawals on your behalf
• Identity verification service providers engaged to assist with KYC compliance — these providers are contractually bound to handle your data securely and delete it after verification is complete
• Regulatory or law enforcement authorities, if we are required by applicable law or a valid legal process to disclose certain information — we will notify you of such disclosure where legally permitted to do so

Any third party that receives your data on our behalf is required to maintain confidentiality, to use the data only for the stated purpose, and to apply security measures no less stringent than those we apply ourselves.

5. Cookies and Tracking Technologies

p999 uses cookies and similar tracking technologies (e.g., session tokens, local storage) to deliver a seamless and personalized user experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in during a session, and gather analytical data about how players interact with our platform. We use both session cookies (deleted when you close your browser) and persistent cookies (retained for a defined period to remember your preferences).

You have the right to control cookie usage through your browser settings. Disabling cookies may impact certain functionality of the p999 platform, including keeping you logged in or maintaining session-based game progress. We do not use cookies to collect personally identifiable information beyond what is necessary for account management and platform security.

6. Data Security

p999 employs industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes 256-bit SSL encryption for all data in transit, encrypted storage for sensitive data at rest, firewalls and intrusion detection systems, regular security audits and vulnerability assessments, and strict internal access controls that limit employee access to personal data on a need-to-know basis.

While we work diligently to protect your data, please be aware that no method of electronic transmission or digital storage is 100% secure. In the unlikely event of a data breach that affects your rights, p999 will notify affected users promptly in accordance with applicable data protection obligations.

7. Payment Data and Financial Privacy

Financial privacy is of paramount importance at p999. When you make a deposit or request a withdrawal, your transaction is processed through secure mobile banking channels such as bKash, Nagad, and Rocket. p999 does not store your full mobile banking PIN, password, or OTP at any point during this process. Only the minimum transactional data necessary to record the movement of funds (amount, timestamp, masked account reference, and status) is retained in our systems.

All financial data associated with your p999 account is subject to the same data security standards described in Section 6 of this Policy. Transaction records are retained for a minimum of five (5) years as required for AML compliance and financial audit purposes, after which they are securely deleted.

8. Data Retention

p999 retains your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by applicable legal obligations. Account information is retained for the duration of your active membership and for a minimum of five (5) years following account closure to comply with anti-money-laundering regulations and financial auditing requirements. Technical logs and usage data are retained for a shorter period of up to twelve (12) months. Upon expiry of the applicable retention period, all personal data is securely and irreversibly deleted or anonymized, so that it can no longer be linked back to you as an individual.

9. Your Rights as a User

p999 respects your rights with regard to your personal data. As a registered user of the p999 platform, you have the following rights:

• Right of Access — you may request a copy of all personal data we hold about you at any time
• Right to Rectification — you may request correction of any inaccurate or incomplete personal data we hold about you
• Right to Erasure — subject to legal retention requirements, you may request deletion of your personal data from our systems upon account closure
• Right to Restrict Processing — you may request that we limit how we use your data in certain circumstances, such as while a data accuracy dispute is being resolved
• Right to Withdraw Consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of the rights above, please contact our support team at [email protected] with the subject line "Data Rights Request" and your registered account email address. We will acknowledge your request within 48 hours and aim to resolve it within 14 business days.

10. Third-Party Links and Services

The p999 platform may reference or display the names of third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and payment partners (such as bKash, Nagad, and Rocket). While we work only with reputable partners, p999 is not responsible for the privacy practices or content of any third-party service. If you visit any external website or interact with a third-party service beyond the p999 platform itself, your use of that service is governed by that third party's own privacy policy. We encourage you to review the privacy policies of any third-party service you use in connection with your p999 account.

11. Children's Privacy and Age Restriction

p999 is strictly an adult platform. Our services are available only to individuals aged 21 and above (21+ only). We do not knowingly collect, process, or store personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor under your care has registered on p999 or submitted personal information to us, please contact us immediately at [email protected]. Upon verification, we will promptly delete the relevant account and all associated personal data without delay.

12. Changes to This Privacy Policy

p999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide a prominent notice within the p999 platform or via email to your registered address.

Your continued use of the p999 platform after any such changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how we are protecting your information. If you disagree with any changes to this Policy, you should discontinue use of the platform and contact us to close your account.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way p999 handles your personal data, our dedicated support team is here to help. We are committed to responding to all privacy-related inquiries promptly and professionally.

Email us at: [email protected]